Operations

Service Standards

Guest Interaction

Service Attitude

Communication with Guests

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Operations Procedures

Opening Duties

Closing Duties

Daily Responsibilities

Restaurant open until 22:00, last food order at 21:30. Breakfast: 07:00–10:00 (High/Peak), 08:00–10:00 (Green Season). Special or holiday openings may be scheduled with notice.

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Alcohol Service

Responsible alcohol service

Handling intoxicated guests

Stop alcohol service to intoxicated guests.

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Guest Interaction

Guest complaints

Professional communication

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Service Recovery

Handling service problems

All employees may:

• Apologize to guests • Replace a dish if clearly defective • Offer water or a small gesture of goodwill • Ask guests politely to respect house rules

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Staff Manual Acknowledgement

PRINT VERSION ONLY

Employees sign this document separately.

I confirm that I have received, read, and understood the Rice Paddy Staff Manual. I agree to follow all rules and policies described in this manual.